Remote diagnostic services reaching new heights with wireless sensors

Country: Germany
Application: Leading motor repair shop

EXECUTIVE SUMMARY

A motor repair shop is deeply engaged in providing top-tier monitoring solutions and reliability services to its customers. Serving central and western Germany, they cater to a wide range of applications, from chemical industries to facility management, effectively managing diverse critical situations. With a solid team of 8 reliability experts, they’ve chosen to strengthen their know-how with the acquisition of 2 Falcon and the deployment of around 20 MVX on customers sites enabling predictive and proactive maintenance. Their desire to reinforce their customer’s plant performance, streamline facilities’ operations and improve industries’ safety brought them to complete their range of solutions with remote wireless diagnostic capabilities

The Challenge

Committed to providing excelling monitoring solutions, they are equipped with two portable monitoring devices (Falcons) to conduct manual data collection for specific customer machines. While this method is crucial for some machinery, the constant need to travel between customer sites results in significant time loss, so the motor repair company sought ways to streamline operations and enhance service delivery.

To address this, they aimed to expand their range of solutions with a new monitoring tool enabling remote machine monitoring. By adopting these advanced tools, they wished to shift their focus from extensive travel and manual data collection to more effective machine diagnostics, ultimately providing their customers with improved, more efficient service.

The Solution

Driven by their commitment to provide the best reliability guidance and expertise to their customers, they decided to enhance their suite of solutions with Sparrow. This cutting-edge wireless sensor offers remote monitoring of machines, ensuring superior safety, effectiveness, and reliability. Recognizing the potential of Sparrow, the smallest wireless triaxial vibration and temperature sensor on the market, they initially deployed 20 units at a customer’s site. The seamless integration with NESTi4.0 and NEST Vision allowed them to monitor small turbines effortlessly, eliminating the need for weekly site visits. Furthermore, the company effectively oversees all customer sites and machinery through a unified platform. NEST Vision provides a holistic perspective of data gathered from their suite of monitoring tools (Falcon, MVX, and Sparrow). This seamless integration allows for effortless navigation between applications and machinery, optimizing operational efficiency and enhancing decision-making capabilities.

The significant time savings and optimized workflow from this deployment motivated them to install 70 more Sparrow sensors for another application. Thrilled with the exceptional results, they found Sparrow to be an invaluable addition to their reliability equipment.

The Outcome

With a comprehensive suite of solutions at their disposal, the service provider possesses the ability to tailor the perfect solution for each customer application, ensuring a seamless experience through NEST Vision. The MVX enables the monitoring of critical machines, while the Falcon targets other specific machines, and Sparrow enhances reactivity and monitoring capabilities, elevating the value proposition for customers.

Satisfied with the result of the two first Sparrow deployment’s cases, they declared “The integration of Acoem’s solutions, especially Sparrow, has empowered us to deliver unparalleled service to our customers, setting a new standard for efficiency and expertise in the industry“.Moreover, Sparrow liberates time for the company to concentrate on machine diagnostics, their core competency, rather than being bogged down by travel and data collection tasks. This allows them to deliver expert reports to their customers more efficiently, further solidifying their reputation as industry leaders in reliability services.