Testing every gearbox thoroughly – making the end-user’s life easier
Hebco also experienced a small number of unexplained gearbox warranty issues that appeared to be bearing fault related, but it was impossible to pinpoint the root cause as the gearboxes had failed so catastrophically that all evidence was destroyed.
It was then that Hebco Industrial Managing Director, Rodger Brehaut decided that the only way to have complete confidence in the gearboxes he was providing was to do vibration testing of every gearbox at the Hebco workshop before they went out to customers.
Acoem Bearing DefenderTM was a very attractive and affordable option for Hebco. Bearing DefenderTM gave Hebco the ability to check all bearings and gears, and identify obvious defects that could be rectified immediately before they reached the end user.
The company has now been using Bearing DefenderTM since mid-2019 and approximately 100 gearbox systems have been tested. Not only did this save time and money for Hebco and their customers, but rectifying the issues before they reached the customer meant ensuring Hebco’s reputation for excellence in quality and customer service.
Constant change & adaptation carves a niche in the market
Bearing DefenderTM has also been an impetus for Hebco’s plans into the industrial repair market after 30 years of supporting a single Original Equipment Manufacturer (OEM).
“Using Bearing DefenderTM gives us a competitive advantage and puts us in a unique position in the market,” commented Rodger.
“By testing all gearboxes with Bearing DefenderTM, we are significantly more advanced than competitors similar in size to use. We can offer our cusomers proof of our workmanship and back it up with accurate data, and a warranty that lets us compete with businesses many times larger than we are,” he added.
“We are constantly changing and adapting, and with Acoem technology, we are diversifying our product offering to meet industry demand. It is a well-priced solution that helps us make informed decisions.”