Wireless Balancer® Privacy Policy

Last updated 12/02/2026,

This Privacy notice for the Wireless Balancer® (hereafter the “Document”) describes how and why ACOEM which include Acoem AB and Acoem RP Sas, hereinafter “ (“we”, “us” or “our”), might use your information when you use the Solution.
Reading this privacy policy notice will help you understand your privacy rights and choices. By using the Solution you agree with the terms set out in the present Document. If you still have any questions or concerns, please contact us at legal@acoem.com.

 

LEXICON

  • Personal information/data: means every information which can identify directly (first name, last name) or indirectly (phone number, email address, healthcare ID number…) a physical person.
  • Sensitive personal information/data: Sensitive data is a special category of personal data. This is information that reveals the alleged racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data, data concerning health without this list being limitative.
  • Do-Not-Track (“DNT”) feature: Do Not Track is a web browser setting that adds a signal to your browser’s header, telling other websites that you don’t want their tracking cookies.

NB : All the other definitions contained in the document “CGU Wireless Balancer” shall be applicable to the same words that may be encountered in this Policy.

1/ Which personal information do we collect?

In short: We may collect personal information that you provide to us while using the Solution. We collect only the personal information strictly necessary in order to process your request or to allow you to use it.
By using the Solution, you will be ask about your consent to enable the app to locate you geographically.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information to ensure continuity of use of the Service.
The personal information that we collect may include the following:

  • Identifiers: Contact details, such as, telephone or mobile contact number, internet protocol access, … — Collected: no
  • Anonymous identifiers: Unique personal identifier, alias — Collected: yes
  • Protected classification characteristics under state or federal law: Gender and date of birth — Collected: no
  • Commercial Information: Transaction information, purchase history, financial details, and payment information — Collected: no
  • Biometric Information: Fingerprints and voiceprints — Collected: no
  • Internet or other similar network activity: Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems and advertisements — Collected: no
  • Geolocation data: Device location — Collected: yes
  • Audio, electronic, visual, thermal, olfactory, or similar information: Images and audio, videos or call recordings created in connection with our business activities — Collected: no
  • Education Information: Students records or directory information — Collected: no
  • Inferences drawn from collected information: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics — Collected: no
  • Sensitive personal information — Collected: no

Sensitive Information: We do not process Sensitive Information.

2/ On what legal grounds is the processing of your personal information justified ?

We use your personal information to process your request or allow you to use the Service.

Therefore the processing of your personal information is justified by your consent and/or is required in order to provide the services that you have requested.

We may also process your personal information to improve or administer our Service, communicate with you, for security and fraud prevention.

3/ When and with whom do we share your personal information ?

  1. We do not share your personal information with any third party.
  2. We may disclose your personal information to the service providers we work with to maintain or improve the Service. In such a case, we ensure that each service provider undertakes to comply with the current legislation on data protection and offers sufficient security measures for your personal information.

We may also share your personal information with other subsidiaries of the group ACOEM whenever necessary to perfectly process your request.

4/ How long do we keep your information ?

As we are always looking to give you the best experience by using the Service, your personal information will be processed as long as you have an active account on our Solution. Without having any activity on it for a minimum period of one (1) year, we will ask you about deleting your personal information. Without answer from your side after one (1) month, your account and all your personal information will be deleted.
When deleting your account, your personal information will also be deleted within a maximum period of thirty (30) days.

Nevertheless, some of your personal information may also be stored beyond if this is necessary for us to comply with other applicable legal provisions or if we require this data in order to establish, exercise or defend our rights in the event of a complaint or legal action.

5/ How do we keep your information safe ?

To ensure and maintain the integrity and confidentiality of the personal information we collect, we have implemented appropriate technical measures, such as physically securing our buildings and facilities and ensuring the security of our information system.

Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You must ensure to access the Service within a secure environment.

6/ What are your rights ?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information:

— European and UK residents

For any question or comment about your privacy rights, please contact us at legal@acoem.com.

— US residents

The Privacy Shield provides a large panel of rights to the US citizens, regarding to their rights about their personal information and data management, US residents shall have at any moment: 

  • Information on the types of personal information collected
  • Information on the purposes of collection and use
  • Information on the type or identity of third parties to which your personal information is disclosed
  • Choices for limiting use and disclosure of your personal information
  • Access to your personal information
  • Notification of the organization’s liability if it transfers your personal information
  • Notification of the requirement to disclose your personal information in response to lawful requests by public authorities
  • Reasonable and appropriate security measures for your personal information
  • A response to your complaint within 45 days
  • Cost-free independent dispute resolution to address your data protection concerns
  • The ability to invoke binding arbitration to address any complaint that the organization has violated its obligations under the Principles to you and that has not been resolved by other means

Find more at the following website: https://www.privacyshield.gov/article?id=My-Rights-under-Privacy-Shield

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