Service & Calibration

Nobody knows your instruments better than the
technical team that helped to create them

Regularly servicing and calibrating your monitoring instruments safeguards their integrity, optimises their longevity and ensures they operate with maximum precision and efficiency throughout their life cycle. Calibrations need to be performed against a reference standard piece of equipment by fully accredited technicians in a certified laboratory to ensure that it is being conducted to the highest standards of professionalism.

Protect your hardware investment by having your equipment serviced, repaired and calibrated at our ISO 17025 & NATA-accredited Service & Calibration Centre, located at Acoem Australasia’s headquarters in Melbourne.

We stock a large range of Acoem and non-Acoem spare parts and provide set turnaround times so your equipment can be returned to you with minimal delay. Our passionate team has superior knowledge of sensors, monitors and devices manufactured by Acoem, our OEM partners and our competitors.

The Acoem Service & Calibration Centre specialises in the service, repair and calibration of:

When Close Enough Isn't Good Enough

Wind sensors & anemometers

The only MEASNET-certified wind tunnel in the southern hemisphere for the calibration of all types of wind sensors

Custom-designed by the Commonwealth Scientific and Industrial Research Organisation (CSIRO), the Acoem wind tunnel is the largest of its kind in Australia and is the only NATA/ISO 17025 accredited wind tunnel for the calibration of all types of anemometers.

It is also the only laboratory in the southern hemisphere accredited by the International Network for Harmonised and Recognised Measurements in Wind Energy (MEASNET). MEASNET is the global authority on wind sensor calibration and wind energy measurement.

Backed by a team of engineers and R&D professionals, we specialise in the service and calibration of all types of wind speed and wind direction sensors, including conventional vane, hot wire, cup, propeller, ultrasonic and pitot tube anemometers, regardless of manufacturer.

We offer an easy book-in system with fast turn-around times and when we return your calibrated anemometer to you, you will receive a detailed written report and certification of the work performed.

Timely reminder emails (annual or biennial, depending on the manufacturer’s requirements) take the guesswork out of keeping your instruments perfectly maintained.

To arrange the service of your instrument, contact us or call the Acoem Australasia Service & Calibration team on +61 3 9730 7848.

Noise & vibration equipment

The only Acoem (01dB) repair centre outside France

Whether your Acoem instrument is still in its warranty period or needs an annual routine service and calibration, we will perform all necessary testing to keep it in field ready condition.

We recommend that all Acoem noise and vibration measurement devices have their batteries replaced every two years to optimise their performance.

Our facility is the only laboratory in Australasia that provides Acoem equipment software and firmware upgrades, so all your hardware and software repairs and services can be conducted at one time, in one location.

To arrange the service of your instrument, contact us or call the Acoem Australasia Service & Calibration team on +61 3 9730 7848.

Ozone (O3) instrument calibration

Precision service measured against a reference instrument

No matter the manufacturer, all photometers should be calibrated once a year to guarantee accuracy. Our calibration service involves a pre-check of the equipment where we run a series of seven individual performance tests. This ensures that if there was a failure between calibrations, and points have drifted, you can still validate your data by adjusting it based on the level of drift identified.

The instrument then receives a full service which includes checking the lamp and all electronics before moving on to the post-check multi-point calibration. Various levels of ozone are applied to make sure that they correlate against our standard reference instrument.

Our NATA-accredited test uses a contaminant-free glass manifold and a properly vented purpose-built shelter that houses the equipment. Our reference instrument is sent to the National Institute of Standards and Technology (NIST) in the United States for comparison testing once a year to maintain the highest level of precision. We also perform inter-laboratory comparison checks with the only other ozone reference instrument in Australia, operated by the NSW Environment Protection Authority.

To arrange the service of your instrument, contact us or call the Acoem Australasia Service & Calibration team on +61 3 9730 7848.

Laser shaft alignment instruments

Precision service measured against a reference instrument

We are the only authorised full-service, calibration and repair centre for all Acoem (previously known as Fixturlaser) shaft alignment instruments and geometric tools in Australasia.

Our technical team has been fully trained by our colleagues at Acoem Sweden for services certified to ISO 9001 and ISO 14002 standards.

We recommend that all class-leading Acoem laser precision alignment equipment be serviced and calibrated every 12-24 months.

To retain warranty on new instruments and systems, calibration every 24 months is a strict requirement.

To arrange the service of your instrument, contact us or call the Acoem Australasia Service & Calibration team on +61 3 9730 7848.

Mercury (Hg) instrument service & calibration

UV absorption & gold film technology sensor methods

Our annual Hg service and calibration includes:

  • Thorough ultrasonic cleaning of instrument including glassware
  • Deep cleansing of all fittings (replacement if needed)
  • Replacement of all tygon tubing
  • Installation of new charcoal & chemical scrubbers
  • Sample flow, leak, 24-hour battery & complete electronic function checks
  • NIST traceable calibration certificates which include records of incoming and final outgoing data.

Acoem’s gas dilutors are traceable for flows from 1 to 20 litres per minute and all calibrations are performed using a mercury photometer operating at UV253.7nm. The permeation source is traceable to NIST standards and is housed in a Vici-Metronics permeation oven set to 70.00 ± 0.01 °C with a carrier flow of 100cc/minute.

We service and calibrate Hg monitors from various manufacturers including:

  • Arizona Instruments
  • Mercury Instruments
  • Nippon Instruments
  • Ohio Lumex

To arrange the service of your instrument, contact us or call the Acoem Australasia Service & Calibration team on +61 3 9730 7848.

Pyranometers

All brands of pyranometers calibrated outdoors according to ISO 9847:1992, 5.1 (Type I)

Regular calibration is part of a quality management system to verify that your solar irradiance sensor is stable and operating accurately to an optimal level with maximum sensitivity.

Our Service & Calibration team has been working with all brands of pyranometers since 2007 and has extensive knowledge of their calibration and field use.

After we calibrate and service your pyranometer, we analyse its data and then send it to the town of Dubbo in regional NSW for extensive field testing and retesting. Dubbo has the perfect balance of high solar intensity and cloudless days — and for that reason it also has a high concentration of solar farms.

Exposing the instrument to continuous and high levels of sunshine is critical to ensuring that it has been precisely calibrated to the highest standard prior to being returned to you.

In addition to servicing Australian customers, our calibration services are a logical solution for Northern Hemisphere-based solar farms. Having your pyranometers calibrated by Acoem experts during the Northern Hemisphere low season (October to April) minimises downtimes and avoids interruptions during high season.

To arrange the service of your instrument, contact us or call the Acoem Australasia Service & Calibration team on +61 3 9730 7848.

Servicing customers from around the world

Acoem is proud to service customers from a variety of industries across Australia and the world, including:

  • Aviation
  • Construction
  • Environmental consultants
  • Environmental Protection Authorities (EPAs)
  • HVAC & air purification
  • Military/defence
  • Mining
  • Oil & gas/petrochemical
  • Ports
  • Research
  • Solar farms
  • Water.

Acoem Service & Calibration Solution Snapshot brochure

Other Services:

As a full-service centre, we also supply, install, service, calibrate, repair and report on the following:

 

Accreditation by national & globally recognised standards authorities

In Australia, the National Association of Testing Authorities (NATA) is the recognised leading accreditation authority for internationally recognised standards across a broad range of industries from mining and construction to health, environment and agriculture.

An essential component of our NATA accreditation is the fact that our facilities and services are also ISO 17025 certified, which ensures that our procedures and methods are reviewed periodically and that we are following best practice as required.

The Acoem Service & Calibration Centre is assessed and audited by NATA every 18 months, including on-site technical & practical audits.

This ongoing verification confirms that Acoem technicians and engineers are technically competent, use validated procedures, and that their references and standards have unbroken traceability chains to international standards.

The Acoem wind tunnel is the only laboratory in the southern hemisphere accredited by the International Network for Harmonised and Recognised Measurements in Wind Energy (MEASNET). MEASENT is the global authority on wind sensor calibration and wind energy measurement.

Acoem Australasia (Ecotech Pty Ltd) also hold the following ISO certifications:

  • ISO/IEC 17025:2017
  • ISO 9001:2015
  • ISO 45001:2018.

Advantages of having your monitoring equipment serviced by Acoem

We have invested significant time and resources into achieving and maintaining our various accreditations. The benefits of trusting your monitoring equipment to an accredited and certified testing or service laboratory are numerous, including:

  • Eliminate the risk of defects, inferior workmanship or technical incompetence
  • Avoid the cost of a supplementary or additional inspection
  • All work is guaranteed
  • All reports are verified for legal and/or regulatory compliance

To arrange the service of your instrument
Call us on +61 3 9730 7848 or email calibrations@acoem.com

To know more view the Acoem Service & Calibration Solution Snapshot brochure

 

3 easy steps to working with Acoem service & calibration

Step 1 – Contact us via this form 

    • We provide a quote (estimate) and Service / Calibration work request form within 24 hrs

Step 2 – Send us your instrument with completed Service / Calibration work request form

    • We inspect to perform the request service and calibration
    • We contact you ONLY if any parts outside of general service are requred
    • We issue a final quote based on inspection

Step 3 – Once final quote is provided to you, send us a revised Purchase Order or written instruction to proceed

    • We finalise repairs / calibration
    • We provide a Service or Calibration report
    • We invoice and provide shipping information

Contact us

Accreditation by national & globally recognised standards authorities

  • Acoem Service & Calibration Centre’s wind tunnel is the only MEASNET accredited tunnel in the Southern Hemisphere 
  • Acoem Service & Calibration Centre is assessed and audited by NATA every 18 months
  • MEASNET & NATA accreditation (anemometers, pyranometers, ozone, temperature, & humidity) 
  • Only NATA accredited laboratory for pyranometer, anemometer and air hood calibrations in Australia 
  • COFRAC accreditation for noise & vibration calibration & testing
  • ISO/IEC 17025:2017 
  • ISO 9001:2015 
  • ISO 45001:2018. 

Learn more about our accreditation & certifications

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