Field Service Technician

Type of contract Full time

Location Australia - Port Hedland

Availability As soon as possible

Date 07/05/2024

Joining Acoem means taking part in a great human adventure with a high-tech company committed to sustainable development.

At Acoem, we create environments of possibility

  • helping organisations find the right balance between progress and preservation
  • safeguarding businesses and assets, and maximising opportunities while conserving the planet’s resources.

We provide our customers with innovative solutions to monitor the environment for air, water, blast and noise. We do this by designing, manufacturing, operating and supplying sophisticated monitoring equipment which means a cleaner, healthier and safer environment.

Together with 220 distributors, our 850+ employees work across 26 offices, 5 manufacturing facilities and 3 R&D centres in 9 countries– to provide trusted, holistic data solutions for customers worldwide.

Your Mission

As an experienced Field Service Technician, this is an excellent opportunity for you to utilise your sound technical knowledge and further develop your skills. Ideally, your experience will be from an electronic/scientific instrumentation field where you have proven yourself by demonstrating strong trouble-shooting skills.

In this role, you would be responsible for maintaining air pollution monitoring equipment and will be exposed to a variety of different measuring technologies.  To be successful you would be comfortable working on various electronic instruments, calibration equipment and will also have experience with data logging equipment.

After the initial training period in our Perth WA branch, this position will be located in Port Hedland, Western Australia. There may also be the occasional opportunity for interstate and overseas travel.  As the position is self-managed, you will need to demonstrate a high degree of self-sufficiency and the ability to independently troubleshoot a variety of measurement systems. As much of the work is NATA accredited, diligent and thorough record-keeping is an essential part of this role.

Key responsibilities will include

  • Coordinating and planning of scheduled operations and maintenance service visits
  • Providing high-level technical support to customers
  • Performing maintenance procedures on systems as required
  • Performing installation and commissioning tasks on monitoring systems as required
  • Technical troubleshooting
  • Maintaining and enhancing our safety culture.

What qualifications, skills & experience would you need to be successful?

  • Relevant tertiary qualifications (TAFE certificate/diploma, or equivalent)
  • Previous related experience
  • Instrumentation background or suitable mechanical & electrical skills
  • A scientific instrumentation background would be of interest
  • Experience with industrial communications protocols would be desirable
  • Sound level of computer literacy and MS Office applications
  • Demonstrated ability to follow instructions and work with minimal supervision
  • Excellent oral and written communication skills
  • Excellent customer service skills and a friendly professional manner
  • Demonstrated ability to communicate effectively at all levels of the organisation
  • Ability to work collaboratively within a team environment
  • Precise, accurate and diligent record-keeping skills.

What are we offering you?

  • Fully maintained company 4×4 vehicle with personal use
  • Fully funded furnished accommodation with utilities paid for
  • Relocation allowance
  • 2 flights per year to any Australian capital city
  • Inclusion in the company bonus scheme
  • Base Salary + Super + weekend standby roster with additional overtime pay
  • Product training provided.

Employer questions

Your application will include the following questions:

  • Do you have customer service experience?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a field service technician?
  • Do you have a current Australian driver’s licence?
  • How much notice are you required to give your current employer?
  • Are you available to travel for this role when required?
  • Are you willing to undergo a pre-employment medical check?

If you like challenging, dynamic and international environments, join us!

When looking for new people to join our team, we look for people who share our values, who are like-minded and passionate about their work. Your enthusiasm and proactive approach will help you to achieve desired outcomes in this role.

Please note we have not engaged any recruitment agencies to represent us for this role.

Acoem Australasia is an equal opportunity employer.