Technical Support Specialist

At Acoem, we create environments of possibility

• Helping organisations find the right balance between progress and preservation
• Safeguarding businesses and assets, and maximising opportunities while conserving the planet’s resources.

We deliver unrivalled, interoperable AI-powered sensors and ecosystems that empower our customers to make enlightened decisions based on accurate information.

Together with 150 distributors, our 800+ employees work across 26 offices, 5 manufacturing facilities and 3 R&D centres in 11 countries– to provide trusted, holistic data solutions for customers worldwide.

What we promise you that you will be able to

• Provide technical sales support to domestic and International sales and marketing teams
• Provide technical training to field technicians and International distributors/Customers including the development of training materials and programs.
• Provide technical support to ERS with respect to field operations, calibration, training and reporting
• Provide domestic and international customer support
•  Provide technical assistance and support to the QA coordinator

What we offer

Acoem India is looking for people who are passionate about sales. We offer an opportunity to provide specialist technical support for domestic O&M teams/programs as well as domestic sales teams, with a particular focus on Acoem Ecotech’s ISO 9001, ISO45001 accreditation and associated QA systems.

Your day-to-day missions and tasks

Provide technical assistance both remotely and onsite where and when required (Local and International)

• Track recurring technical issues experienced in the field, investigate root cause, liaise with R&D /

production/supplier to find solution, test solution & communicate to technical staff with Tech Note

• Provide market, product and functionality needs to Engineering / R&D to assist in the development of products.
• Devise and run internal and external technical training courses on various types of Ecotech & OEM

equipment on an as required basis. Monthly tech training sessions & two technical conferences per

annum in conjunction with international TSS.

• Assist branch managers, International team, ERS and lead technicians/engineers by providing feedback and recommendations with respect to O&M activities and methodologies
• Manage and perform regular Internal Audits as per the Audit schedule – provide feedback to relevant staff and managers relating to audit results
• Assist in the preparation of required SOP’s and technical information for adding new equipment to Ecotech’s scope of accreditation
• Maintain and update Ecotech’s O&M systems including calibration forms and maintenance checklists

• Ecotech AMS product champion – provide training & demonstrations, optimise product capability
• Ensure Ecotech’s QA system remains current at all times with the latest changes to Australian standards and NATA/ISO policies
• Ensure timely dissemination of technical information to relevant staff across the company
• Provide technical support for the development of Ecotech’s water monitoring business.
• Ensure maintenance work is carried out in accordance with customer requirements and the requirements of ISO 9001,ISO 4801 and ISO 17025 Quality System and Ecotech’s Laboratory Manual. Ensure field work is performed in accordance to Ecotech’s Occupational Health & Safety policy.
• Audit calibration and maintenance records to ensure systems are being implemented effectively
• Provide feedback to the sales manager as to the technical performance of the branches
• Work closely and assist when requested international technical support staff. Maintain Domestic field service staff Skills & Training Matrix
• Manage Demo Station

 We are looking for a candidate who has:

• Strong knowledge of Electronic Troubleshooting Techniques of product.
• Well-developed planning skills.
• Exceptional communication skills in English, both verbal and written.
• Detail oriented and experienced in follow-through and completion of projects.

We would require a candidate with:

Engineering Degree in any stream (i.e  Electrical, Electronics or Mechatronics Engineering) with 4 years of relevant work experience

Note: Nature of job requires intensive travelling across the country

If you like challenging, dynamic and international working environment, join our Acoem team!