Service and Support – (W/M)

Joining Acoem first means taking part in a great industrial adventure with a high-tech company committed to sustainable development.

At Acoem, we create environments of possibility

• helping organisations find the right balance between progress and preservation
• safeguarding businesses and assets, and maximising opportunities while conserving the planet’s resources.

We deliver unrivalled, interoperable AI-powered sensors and ecosystems that empower our customers to make enlightened decisions based on accurate information.

Together with 150 distributors, our 800+ employees work across 26 offices, 5 manufacturing facilities and 3 R&D centres in 11 countries– to provide trusted, holistic data solutions for customers worldwide.

What we promise you

#1 Take part in an adventure in a human-sized company, in full digital transformation

#2 Have the opportunity to contribute to a better life, and act for a preserved environment

#3 Evolve in a company with strong growth and an international ambition

#4 Learn continuously through ambitious, strategic and operational projects

#5 Join a passionate team that evolves in a friendly and caring atmosphere

What we offer

We offer leading edge products and are customer focused and driven to always deliver a win-win for the organization and our customers.

Your day-to-daymissions and tasks

• Providing in-house and on-site technical support, installation supervision and commissioning support of gas analysis Systems including sample conditioning systems, PLC Panels and instrumentation wiring and particulate monitors
• Performing hands-on, on-site, calibration, condition assessment, troubleshooting, service and repairs for gas analysis systems including sample conditioning systems, PLC Panels and instrumentation wiring and particulate monitors
• Providing technical support to external customers to effectively resolve customer issues
• Providing on-site training of end users or customer staff where required
• Preparing and reviewing site service reports in a timely fashion
• Coordinating and planning of scheduled on site servicing
• Carry out work in line with applicable standards
• Proactively Identify and develop new business opportunities through on site client liaison
• Suggesting product and process improvements within the business to enhance operations and customer service.
• Maintain electronic and paper documentation for preventive maintenance, mechanical integrity tasks, and regulatory required calibrations
• Respond to unplanned maintenance in a timely manner
• Maintain and promote a safe work environment at all times and follow safe work practices
• Plan each field trip thoroughly to ensure all necessary tools, spares and equipment are available to complete pending and current tasks. Also ensure sufficient equipment/spares are on hand to attend most foreseeable failures
• Ensure servicing work is carried out in accordance with customer requirements, the directives of the Data Reporting Services Department and the requirements of the Quality System
• Ensure work areas are maintained in a clean, safe and presentable state including off-site areas
• Service and maintenance involving (but not limited to) the following instrumentation: Opsis, Acoem products and systems, Met One.
• Perform data validation from ambient/CEM networks, evaluate results and make recommendations as necessary for maintaining compliance with regulatory authorities
• Assist Management with the allocation and prioritizing of servicing activities and resources
• Ensure that inspections and tests required by the quality system are carried out and recorded by relevant personnel and approved where required
• Assist with overseas installations and customer training as required

# Important : what are the essential elements to apply?

• We are looking for a Technical profile with a minimum of 3 years experience in a similar role in the field of acoustics and/or vibration
• Knowledge of standard measurement tools in acoustics and vibration
• Ability to self-learn, and comfortable in using instruments and software

# What skills are needed?

• Highly driven, professional attitude
• An uncompromising attitude to safety
• Ability to work with minimal supervision
• High level computer skills
• Prior industry experience and knowledge of control systems, PLC, SCADA, instrumentation, and Ex equipment will be highly regarded
• Familiar with general project contractor requirements, and all relevant submission documents required by project contractor
• Use of all types of testing equipment
• Ability to work independently or within a group
• Self-motivated independent worker
• Qualified to carry out electrical inspection and test on electrical systems